Hi Kim - I just wanted to say thank-you for all your help. Thanks for hanging in there with the B of A Negotiator. I am sure Monday was quite stressful. I appreciate all your efforts.

Thanks for taking the time to explain all the docs to Sue and Rick - I am sure you had a zillion things waiting for you, but we felt so taken care of like we were you only clients.

Thanks ever so much. Hope you have a great day. It would be a pleasure to do business with you again.

Pam S. - Realtor® - Diamondback Realty L.L.C.

Dear Kathy,

I don’t usually take the time to comment on performance because I feel that people are compensated for their job and that they should take it professionally and do the best that they can. Having said all that, I felt it necessary to send this email.

Stephanie Collins and crew at Equity Title are the most professional people that I have had the pleasure to work with to date. At the onset of this transaction, it was noted that we were under the gun to perform above and beyond. I spoke with Stephanie and was assured at that time that she would do all that was necessary to accomplish this goal. SHE was as good as her word. Any little curve that I sent her way was handled WITHOUT complaint or excuses. Customer service is obviously “Job 1” at her office. Bottom line, we got the job done on time and we have extremely satisfied customers and realtors. All I can say is thanks.

What I can do is to recommend your company to any and all who need it.

Thank so Much!!!!!!!!!!!

Jerry C. - Loan Specialist - Coppertree Lending

Jeremy -

Excellent!!! Very pleased with you and the closing on this loan. With so many moving parts, I was sure that it was going to get screwed up, but you were AWESOME!!! I look forward to working with you again soon!

Thank you,

David

David L. - Branch Coordinator / Closer - CNN Mortgage Inc.

Customer Satisfaction Survey

1. Were you satisfied with the service you received from your escrow agent?
   Yes, Jerry Chase is the best escrow agent out there.
2. Were you communicated with and kept informed throughout the process?
   Always
3. How would you rate your overall experience at Equity Title Agency?
   A+ because of Jerry
4. Will you use Equity Title again?
   As long as Jerry works there

Marcy H. - HomeSmart